- New Products
- Companion Animals
***WE NO LONGER SHIP INTERNATIONAL ORDERS, SORRY TO BUM YOU OUT***
***NOTE: SHIPPING IS EXPENSIVE, WE KNOW. WE MAKE ZERO MONEY OFF OF SHIPPING/HANDLING, AND ONLY CHARGE YOU WHAT FEDEX/USPS CHARGES US, PLEASE DON'T COMPLAIN. BLESSINGS.***
We really recommend you use FedEx for ground shipping within the USA. It costs a bit more (on smaller/lighter orders), but you'll get better tracking and peace of mind.
FedEx shipments won't go out on Saturday and Sunday, so please recognize the day it is you order, especially when you want it shipped by Next Day Air, etc. Again, expect next business day for shipping.
Since this is basically an international shipment, we'll promise to ship it out to you, but once it leaves us, we can't track it down for you and WE CAN'T GUARANTEE ITS DELIVERY. Sorry.
We offer a 30-day return policy on most of our products, starting on the date the product is shipped out to the customer. If there is a special circumstance whereby you cannot get your products returned within this 30 days please be sure to contact us before mailing them back. Returns can be sent for exchange, store credit or refund depending on what you'd like. We will reimburse you for any items that have been sent incorrectly but under normal return circumstances you are responsible for the expense of shipping products back to our location. Exchanges will be sent free of charge for the first replacement (inside the USA or Canada - customers outside the USA will be responsible for the cost of shipping on exchanges), but any subsequent returns or exchanges will be paid for at the customer's expense.
Food items can only be returned in unopened, "like new," resaleable condition. If we accidentally send you something that is out of date or defective, please contact us before bothering to send it back. We're sorry, but we can't help you out if you just don't like the taste of something.
Credits to credit card accounts will be issued anywhere from 12-15 days from the time your order is received.
** If products are returned in unsatisfactory condition and cannot be resold in "like new" or unused condition and/or in time far exceeding the 30 day return limit the product will be returned to you at our expense and credit will not be issued. **